Terms of Service

Last updated: May 31, 2026

Swarmz Labs Ltd (company number 17217227), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK ("Swarmz", "we", "us", "our") provides the Swarmz service at swarmz.net and through related domains. These Terms are a contract between you and Swarmz Labs Ltd.

By creating an account or using the service in any way, you accept these Terms. If you do not accept them, do not use the service.

If you are using the service for an organisation, you confirm that you have the authority to accept these Terms on its behalf, and "you" in these Terms means both you and that organisation.

You must be at least 16 to use Swarmz. By signing up you confirm that you meet that age and that the information you give us is true and accurate.

One account is for one person, unless you are on a team plan that permits multiple seats. You are responsible for everything that happens under your account, including activity by anyone you share your credentials with. Keep your password secret and turn on multi-factor authentication. We strongly recommend it.

Tell us straight away at security@swarmz.net if you believe your account has been accessed by someone else.

Plans and prices are listed at swarmz.net/pricing. The plan you choose at checkout is the plan you are buying.

Paid plans renew automatically. Monthly plans renew every month and annual or enterprise plans renew every year, on the same date you originally subscribed, until you cancel. You can cancel at any time from your account settings. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Refunds and the 14-day cooling-off period. The UK Consumer Contracts Regulations 2013 give consumers a 14-day cooling-off period for online purchases. For the first paid month of a new subscription, you can ask for a refund within 14 days of the start date by emailing legal@swarmz.net. We will process eligible refunds back to your original payment method.

One thing to be aware of: paid Swarmz features are digital content delivered immediately. Under the same regulations, if you start using a paid feature inside the 14-day window you waive your right to cancel and get a refund for it. By choosing to use any paid feature before 14 days are up, you confirm that you understand this and accept the waiver. After the cooling-off period there are no pro-rata refunds for partial billing periods.

Credits. Top-up credits you buy outside a subscription expire 12 months after the purchase date. Credits included in your subscription reset at the start of every billing cycle and do not roll over.

Currency and tax. Prices are shown in the currency listed at checkout. VAT or other sales tax is added where the law requires it. If you are a business in the EU you can enter your VAT number at checkout so we can apply the reverse-charge rules.

Failed payments. If a payment fails we will retry and notify you. You have 14 days to update your payment method. If the payment still has not gone through after the grace period, we will suspend your account until it does.

Price changes. We may change prices. If a price change affects your plan, we will give you at least 30 days' notice by email before it takes effect, and you can cancel before then if you do not want to keep the plan at the new price.

You agree to use Swarmz lawfully and not to use it to harm us, our other users, or anyone else. Our full Acceptable Use Policy spells out the rules in detail. The short version:

• No illegal content. No content that infringes intellectual property, breaches privacy law, or breaks any other applicable law.
• No spam, no harassment, no hate speech, no threats, no doxxing.
• No attacks on the service or anyone using it: no denial of service, no probing for vulnerabilities outside our disclosure programme, no attempts to access accounts or data that are not yours.
• No prohibited AI use. You may not use Swarmz to generate child sexual abuse material, weapons design, malware, or content intended to harass or defraud another person.
• No abuse of credit allotments, no scraping the service, no reverse-engineering it.

If you break these rules we may suspend or end your access. We will try to give you notice and a chance to fix the problem first, but for serious or repeated breaches we may act immediately.

You keep all rights to the content you create on Swarmz, including code, files, project content, chat messages, AI prompts, and the output AI features generate on your behalf. Your content stays yours.

To run the service, we need a limited licence from you. You grant Swarmz a worldwide, non-exclusive, royalty-free, transferable licence to host, store, process, transmit, display, back up, and make copies of your content, solely so we can provide the service to you and people you share it with. The licence ends when you delete your content or close your account, except for backup copies that age out under our retention schedule.

If you publish a project, you authorise us to serve it from the URLs you configure, including any custom domains you set up. You confirm that you have the rights to anything you upload to or generate on Swarmz, and that publishing it does not break any law or third-party right.

AI-generated output is not always unique. Different users may get similar output from similar prompts. Treat AI output as a draft to review, not as a finished product, before you ship it or rely on it for anything that matters.

The Swarmz name, the Swarmz logo, swarmz.net, the application user interface, our source code, designs, templates, marketing materials, and documentation belong to Swarmz Labs Ltd, or are licensed to us. We keep all rights that we do not expressly grant you in these Terms.

You have a limited, non-exclusive, non-transferable, revocable licence to use the service for its intended purpose while your account is in good standing. You may not copy, modify, distribute, sell, or rent any part of the service, and you may not reverse-engineer or decompile it except where the law gives you a right we cannot contract out of.

You may not use the Swarmz name, logo, or any other trademark of ours without our written permission.

Swarmz lets you connect third-party services such as source-control platforms, design tools, payment processors, and AI model providers. These services are run by other companies under their own terms and privacy policies. We are not responsible for their availability, their content, the actions they take, or any losses you suffer from using them.

When you connect a third-party service we share the data described in the Privacy Policy with that service. Connecting it means you accept that data sharing.

You can end these Terms at any time by deleting your account from your account settings.

We may suspend or end your access if you breach these Terms, if your payment fails after the grace period, or if your account poses a security risk. Where reasonably possible we will give you notice and a chance to fix the problem first. For serious breaches, including breaches of the Acceptable Use Policy, we may act immediately.

When the contract ends, your access to the service ends. We will delete your account data within 30 days, except where we are required to keep it for legal reasons such as tax records. Any credits on your account are forfeited at termination, subject to the refund rules in the subscription and billing section above.

The sections on intellectual property, your content licence (only to the extent needed for residual backup copies to age out), indemnification, limitation of liability, and governing law survive termination.

Swarmz is in beta and under active development. Features can change, break, or be removed as we work on the product. We try to give notice before significant changes, but we cannot always.

To the maximum extent the law allows, the service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, secure, or that it will meet any specific requirement you have. We do not warrant that AI output will be accurate, complete, or fit for any particular purpose. Always review AI output before you rely on it, especially for production code, legal text, medical, financial, or safety decisions.

We do not promise any specific business outcome from using Swarmz.

Nothing in these Terms excludes or limits any statutory right you have as a consumer under English law. If you are using Swarmz outside your trade, business, craft, or profession, you have consumer rights under the Consumer Rights Act 2015 and other legislation that these Terms cannot take away.

To the maximum extent the law allows, the total aggregate liability of Swarmz Labs Ltd to you under or in connection with these Terms or the service, in contract, tort (including negligence), or otherwise, shall not exceed the greater of:

• the fees you paid to us in the 12 months immediately before the event that gave rise to the claim, or
• one hundred pounds sterling (£100).

We are not liable to you for indirect, special, consequential, incidental, or punitive damages. We are not liable for loss of data, loss of profits, loss of revenue, loss of goodwill, or loss of business opportunity, whether or not we knew the loss was possible.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.

The limits in this section apply even if any remedy in these Terms fails of its essential purpose.

You agree to indemnify and hold Swarmz Labs Ltd, its officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, and reasonable legal costs that arise from:

• your breach of these Terms,
• content you upload, store, or generate on Swarmz that infringes or violates the rights of a third party, or
• your use of the service in violation of any law.

We will tell you promptly about any claim we expect you to indemnify, and we will cooperate with you to defend it.

These Terms and any dispute arising out of or in connection with them or the service are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over any dispute, except that if you are a consumer and the law of your home country gives you the right to bring a claim there, that right is preserved and the jurisdiction clause is non-exclusive for you.

Nothing in these Terms affects your statutory rights as a UK consumer.

We may update these Terms as the product, the law, or our business changes. The "Last updated" date at the top reflects when we last changed them.

If we make a material change, we will give you at least 30 days' notice by email and through an in-app notice before the new version takes effect. If you keep using the service after the new version comes into force, you accept it. If you do not, you can close your account before the new version applies to you.